Privacy Policy | Off The Dome

Last Updated: May 05, 2025

This Privacy Policy explains how OFFTHEDOME ("we," "us," or "our") handles your personal information when you use our services, including our website https://www.offthedomeau.com/ and other related interactions like sales, marketing, and events.

Your privacy is important to us. By using our services, you agree to this policy. If you have any questions, please contact us at offthedomeau@outlook.com.

Key Points:

What We Collect: We collect information you provide directly to us, such as your name, email, phone number, address, and payment details (last 4 digits of card numbers). We also automatically collect technical information like your IP address and how you use our services. We do not collect sensitive personal information like race, religion, or sexual orientation.
How We Use Your Information: We use your information to provide and improve our services, manage your account and orders, communicate with you, ensure security, and comply with the law. With your consent, we may also use it for marketing.
Sharing Your Information: We may share your information with third parties in specific situations, such as business transfers.
Keeping Your Information Safe: We take reasonable steps to protect your information, but no online security is foolproof.
Your Rights: Depending on your location, you may have rights to access, correct, or delete your personal information.
Contact Us: If you have questions or want to exercise your rights, contact us at offthedomeau@outlook.com.

1. Information We Collect

Information You Provide: When you register, place an order, contact us, or participate in activities on our services, we collect information such as your name, email address, phone number, mailing address, and the last four digits of your credit/debit card.
Payment Information: If you make a purchase, we collect necessary payment data, which is securely processed by Stripe (their privacy policy: https://stripe.com/au/privacy).
Social Media Logins: If you choose to log in with social media, we may receive some profile information from that provider, like your name and email.
Automatically Collected Information: When you use our services, we automatically collect information like your IP address, browser type, device details, operating system, language preferences, referring website addresses, how you use our services (e.g., pages visited, time spent), and general location (based on IP address).

2. How We Use Your Information

We use your personal information to:

Create and manage your account.
Provide the services you request.
Respond to your inquiries and provide support.
Process and manage your orders and payments.
Request feedback.
Send you marketing communications (if you've opted in). You can opt out at any time.
Post testimonials (which may include your name, if you've agreed).
Protect our services from fraud and security threats.
Analyze and improve our services, products, and marketing efforts.
Understand how users interact with our services.
Comply with legal obligations.

3. Sharing Your Information

We may share your personal information in the following limited situations:

Business Transfers: If we are involved in a merger, sale, financing, or acquisition, your information may be transferred to the new entity.

4. Social Media Logins

If you log in using a social media account, we may receive profile information as described by the social media provider's privacy policy and your account settings with them. We only use this information as outlined in this policy. We are not responsible for how your social media provider uses your information.

5. How Long We Keep Your Information

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required1 or allowed by law. Generally, we will keep your information for as long as you have an account with us. When we no longer need your information, we will securely delete or anonymize it.

6. Keeping Your Information Safe

We implement reasonable technical and organizational security measures to protect your personal information. However, no online transmission or storage can be guaranteed 100% secure. You use our services at your own risk.

7. Children's Privacy

We do not knowingly collect information from children under 18. If we learn we have collected such information, we will delete it. If you believe a child under 18 has provided us with personal information, please contact us at offthedomeau@outlook.com.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

Withdraw Consent: If we rely on your consent to process your information, you can withdraw it at any time by contacting us. This won't affect past processing.
Opt-Out of Marketing: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link or contacting us.
Access, Correct, or Delete Your Information: You may have the right to request access to, correction of, or deletion of your personal information. You can do this by contacting us.
Account Information: You can review and update your account information by logging into your account settings or contacting us. If you want to terminate your account, we will deactivate or delete it, but we may retain some information for legal reasons or to prevent fraud.

To exercise these rights, please contact us at offthedomeau@outlook.com.

9. Do-Not-Track Signals

We currently do not respond to "Do-Not-Track" signals from browsers due to the lack of a universal standard.

10. Specific Rights for Australia and New Zealand

For residents of Australia and New Zealand, your personal information is handled in accordance with the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020. This policy fulfills our notification requirements under these Acts.

You have the right to request access to and correction of your personal information. Contact us using the details in Section 13.

If you believe we have breached the Australian Privacy Principles, you can complain to the Office of the Australian Information Commissioner. For breaches of New Zealand's Privacy Principles, you can complain to the Office of the New Zealand Privacy Commissioner.

11. Updates to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top will indicate the latest revision. If we make significant changes, we may notify you more directly, such as by email or a notice on our website. Please review this policy regularly.

12. Contact Us

If you have any questions or concerns about this policy, please contact us at:

Email: offthedomeau@outlook.com

13. Reviewing, Updating, or Deleting Your Data

Depending on your location, you may have the right to request access to, correct, or delete your personal information. To do so, please contact us at offthedomeau@outlook.com